Development Difficulties: the Challenges of Working to Secure a Non-Profit’s Financial Future

Kendall in the Yayoi Kusama’s "Infinity Dots Mirrored Room" installation


Development Difficulties: the Challenges of Working to Secure a Non-Profit’s Financial Future

Author: Kendall Dunn, Mellon Museum Profession Fellow at the Mattress Factory – Summer 2018

Over the summer of 2018, I worked in the Development Department of the Mattress Factory as an Mellon Museum Profession Fellow. Having served as an Education intern in the previous semester, I was generally familiar with the staff and offices of the museum. Transitioning from Education to Development, however, was definitely harder than I expected. Working in Development requires patience, determination, and focused work behind a computer, whereas museum Education is more creative and active work.  This fellowship gave me a better understanding of how valuable a development department is to any non-profit organization.

Working full-time every day for three months, I got a taste of what it was like to be an employee at the Mattress Factory, managing a set of day-to-day duties and long-term projects. My daily tasks included donation requests, membership mailing, and filing. In addition to this administrative work, I was responsible for four larger projects throughout my fellowship.

One of my first tasks as a Fellow was to write two Letter of Inquiries to two different foundations, requesting funding for the Mattress Factory. In order to create persuasive and informed letters I learned to write project proposals, which included conducting research, drafting budgets, and establishing funding plans.

Secondly, I did a lot of work to prepare for the Mattress Factory's 40th Anniversary Auction. I was responsible for creating artist folders for each winning bidder at the auction. These folders contained a certificate of authenticity, the artist’s bio, CV, and a photograph and description of the artwork donated for auction. I attended all of the auction planning meetings and worked closely with the museum's Archivist. 

My last project involved visitor experience surveys. This task included, conducting research on museum surveys, compiling a long list of potential survey questions for the Mattress Factory, and then going into the galleries and surveying visitors on a weekly basis. These surveys were designed to supply staff in the Development and Marketing Departments with inspiring visitor quotes for grant writing, social media platforms, and advertisements. 

Each of these projects were time consuming and detail oriented in ways I found challenging, but I’m happy that I have experienced the ups and downs of a Development office. I want to pursue a career in the museum world and by working in a Development Department I have learned the importance of communication, patience, hard work, and teamwork to professional life at a non-profit organization. Every department of the museum relies on Development to get the job done. I left the Mattress Factory with a greater appreciation for non-profit organizations. Each employee's drive, passion, and hard work contributes to the museum's reputation and financial future. My fellowship experience at the Mattress Factory is something that I will cherish forever, as I jump further into my future career in the arts.

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